Technology can help us do almost anything - for better and worse. In considering the options, leaders need to ask the question: "I know we can do it, but should we?"
I particularly resonate with the following two principles she gives as they match my experince and I notice that few others actually do this:
1. Increase breadth of impact by pushing technology as far down in the organization as possible.
2. Increase the depth of impact by implementing features that simultaneously serve individual and business interests.